OPS-Center (m/f) – Remote
Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients.
We are currently recruiting, for integration in our internal team/client, professionals with the following profile:
OPS-Center (m/f) – Remote
What do you need to have:
Hard Skills:
• Communicate with customers using various channels;
• Ensure customer satisfaction and provide professional customer support;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow;
• Identify the issue the client is facing, troubleshoot and provide an appropriate solution;
• Able to identify when the issue should be re-assigned to another department or more senior representative;
• Collaborate with other specialists to solve or properly close help tickets;
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them;
• Maintain and update all job-related administrative forms;
• Resourceful and stress resilient personality that can adapt and remain calm in all situations;
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users;
• ITIL certification;
• German speakers is a plus;
• Fluent in English (C2).
Soft skills
• Good communication
• Team spirit
• Proactivity
• Time management
What we can offer:
• Personalized support from your team
• Your manager will take into consideration your motivations and suggestions
• Victories will be celebrated together
• Your HR and Support Teams will always be available to help
• Constant feedback on your work
• A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc)
• And, of course, many gatherings and social events
To respond to this opportunity, send us your CV to the following e-mail address emprego@m-profiler.com