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Which IT Support Services

are available?

Which IT Support Services are available?

Full-time assistance

The best solution to keep the technological and infrastructure area in tune with your company's activity. Modality of IT support based on an IT outsourcing model
Designed for companies that want to get rid of the internal management of IT processes and all the intrinsic operational costs, this is an option that allows your company to have an IT department, without any change in its organizational structure.

Monthly agreements and hourly package

IT assistance solution for companies seeking to maintain a monthly or bimonthly IT support cadence. Ideal for implementing and managing hardware and software infrastructures.

Sporadic support

Ideal if you are looking for the resolution of an occasional, remote or local occurrence. This service includes any technical issue, from email configuration to other server related issues.

Shall we work together?

Contact us
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In order to apply, please accept the Authorization for processing of personal data

In accordance with the most recent Data Protection General Regulation, in effect since May 2018, your application cannot be considered if you do not accept the respective Authorization for processing of personal data.

Alternatively, you can contact us at +351 213 304 403 or via emprego@m-profiler.com

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You have not yet accepted our Privacy Policy

In order for us to contact you and follow up your message, you must accept it.

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IMS Policy

This Policy results from a set of principles that constitute the core of our Organizational Culture, and that reflects our Mission, Vision and Values. Within the main pillars, the following stand out:
•   UNION AND SOLIDARITY
•   PROXIMITY AND PRESENCE
•   ETHICS AND INTEGRITY
•   CREATIVE FREEDOM
•   HAPPINESS

In summary, our IMS Policy is based on the following 9 commitments:
1. Stakeholder satisfaction and compliance with their requirements
2. Flexibility and autonomy
3. Development of our human resources
4. Compliance with applicable legal requirements and the standards of the Integrated Management System
5. Ensuring information security with confidentiality, availability and integrity
6. Continuously improving the efficiency of our operation and the Integrated Management System
7. Monitoring of risks
8. Stimulating a culture of creativity and innovation
9. Follow-up and monitoring of technological development

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Ficha de Projeto 1

Projeto n.º | POCI-02-0752-FEDER-020910

Apoio no âmbito do Projeto de Incentivos | Projetos Individuais – Internacionalização

Designação do projeto | Promoção Internacional da Match Profiler e do On Time Optimizer

Objetivo principal | Reforçar a competitividade das pequenas e médias empresas

Região de intervenção | Aveiro

Custo total elegível | 254.555,00€

Apoio financeiro da União Europeia | FEDER 114.549,75€

Objetivos, atividades e resultados esperados: O presente projeto tem por objetivo a capacitação empresarial da Match Profiler para a Internacionalização, com vista a promover o aumento das suas exportações através da aplicação de novos modelos empresariais e de processos de qualificação para a internacionalização.
O projeto prevê investimento em conhecimento dos mercados externos, promoção da marca, prospeção e presença nos mercados internacionais, marketing internacional e novos métodos de organização nas práticas comerciais, reforçando a competitividade global da Match Profiler, com o objetivo de aumentar a intensidade das exportações.

Ficha de Projeto 2

Projeto n.º | POCI-02-0752-FEDER-020910

Apoio no âmbito do Projeto de Incentivos | Projetos Individuais – Internacionalização

Designação do projeto | Promoção Internacional da Match Profiler e do On Time Optimizer

Objetivo principal | Reforçar a competitividade das pequenas e médias empresas

Região de intervenção | Aveiro

Custo total elegível | 254.555,00€

Apoio financeiro da União Europeia | FEDER 114.549,75€

Objetivos, atividades e resultados esperados: O presente projeto tem por objetivo a capacitação empresarial da Match Profiler para a Internacionalização, com vista a promover o aumento das suas exportações através da aplicação de novos modelos empresariais e de processos de qualificação para a internacionalização.
O projeto prevê investimento em conhecimento dos mercados externos, promoção da marca, prospeção e presença nos mercados internacionais, marketing internacional e novos métodos de organização nas práticas comerciais, reforçando a competitividade global da Match Profiler, com o objetivo de aumentar a intensidade das exportações.

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Privacy Policy

This Privacy Policy has been developed to clarify how personal data are processed, taking into account the principles and rules deriving from European and national legislation on the protection of personal data, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.


a) What is meant by personal data and its processing?

"Personal data" means information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
"Processing" means an operation or set of operations which is performed upon personal data or sets of personal data by automated or nonautomated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, limitation, erasure or destruction.


b) Who is responsible for collecting and processing your personal data?

The responsibility for collecting and processing your personal information lies with Match Profiler.
MATCH PROFILER - CONSULTADORIA E DESENVOLVIMENTO DE SISTEMAS DE GESTÃO, LDA., legal person no. 504642251, with headquarters at 3CE - Centro de Conhecimento, Competências e Empresas - Rua 25 de Abril, no. 313, 4520-115 Aveiro - Portugal and office center located at Praça do Duque de Saldanha, no. 20, 1º Dto, 1050-094 Lisbon - Portugal.
Contact: dpo@m-profiler.com


c) What are the principles applicable to data processing?

Data processing shall be carried out in accordance with the principles set out in the General Data Protection Regulation and other applicable national and European legislation, in particular:

- Principle of lawfulness, fairness and transparency: The processing of personal data is only lawful when there is a basis for lawfulness, namely:
a) Compliance with a legal obligation;
b) Pre-contractual arrangements or the execution of a contract;
c) When the Data Subject has given his/her consent, i.e. through a free, specific, informed and explicit expression of will, by which he/she accepts, through a declaration (in writing or orally) or unequivocal positive act (by filling in an option), that the Personal Data will be processed;
d) Defence of the Data Subject’s vital interests;
e) Legitimate Interests.
Match Profiler, as the controller of personal data, takes appropriate measures to provide the data subject with information relating to the entire processing process in a concise, transparent, intelligible and easily accessible form, using clear and simple language.

- Principle of Purpose Limitation: Personal Data are only requested for specified, explicit and legitimate purposes, and may not be further processed in a way incompatible with the original purposes.

- Principle of Data Minimization: The Personal Data, object of processing, must be adequate, relevant and limited to what is necessary for the purposes for which they are processed.

- Principle of Accuracy: Personal Data must be accurate and updated whenever necessary. As for inaccurate data, all appropriate measures must be taken so that they, taking into account the purposes for which they are processed, are deleted or rectified without delay.

- Principle of Retention Limitation: Personal Data should not be retained for longer than is necessary for the purposes for which they are processed. However, personal data may be retained for longer periods provided that they are processed solely for archival purposes of public interest, or for scientific or historical research or statistical purposes.

- Principle of Integrity and Confidentiality: Through the adoption of technical or organizational measures, Personal Data must be processed in a way that ensures their security, including protection against unauthorized or unlawful processing and against their accidental loss, destruction or damage.


d) How are your personal data collected and what kind of data are collected?

When you visit Match Profiler Website, your IP address is analysed to get an indication of the country you are in for language preference. After this query, neither the IP nor the language preference is stored in the Match Profiler database.
The user can browse the Website without any restrictions and is not obliged to provide Match Profiler with any kind of personal data.
If you wish, you can fill out a form with the following inputs:
• Name
• Company
• Email
• Contact
• Message
From this moment on, the treatment of the Personal Data provided by the user will be carried out in compliance with the rules set out in the General Data Protection Regulations and other applicable national and European legislation and in accordance with the principles listed in subparagraph c).


e) The security of your Personal Data:

Match Profiler makes its best efforts to protect Personal Data from any unwanted and unauthorized interference.
For this purpose, security systems, rules and other procedures are used to ensure the protection of personal data and prevent unauthorized access to data, improper use, disclosure, modification or dissemination, loss or destruction.
Access to your Personal Data is only permitted in the terms explained above and always with your consent and knowledge.


f) Time of retention of your personal data

Match Profiler only keeps personal data for as long as is strictly necessary to fulfil the purpose for which they were collected.


g) What are your rights as a personal data subject?

As the personal data subject, you are guaranteed a set of rights with regard to your personal data, in particular:

Right of Information - The data subject has the right to obtain confirmation from the controller as to whether or not personal data concerning him/her are being processed, the purposes of processing, the categories of personal data concerned, the recipients or categories of recipients to whom the personal data have been or will be disclosed, and the retention period;

Right of Access - The personal data subject has the right to access them at any time.

Right to Object - The right to object at any time to the processing of personal data concerning you, in accordance with the RGPD;

Right of Rectification - The data subject has the right to obtain without undue delay from the controller the rectification of inaccurate personal data relating to him/her. Having regard to the purposes of the processing, the data subject has the right to have his/her incomplete personal data supplemented, including by means of an additional declaration.

Right of Limitation - Under certain conditions, the data subject has the right to limit the processing of his/her personal data;

Right to Erasure - The data subject has the right to obtain from the data controller the erasure of his/her personal data without undue delay;

Right to Portability of Your Personal Data - The subject has the right to receive personal data concerning him/her which he/she has provided, in a structured format, of current use and automatic reading and to transmit such data to another controller without the controller to whom the personal data were provided being able to prevent it.

The right not to be subject to decisions based solely on automated processes having legal or other significant effects.


h) Sharing Personal Data

Match Profiler does not disclose any personal data of its clients and users to third parties without their consent, except: a. when it comes to Group companies;
b. when it is necessary for employees, suppliers or business partners to provide a product or service, or perform a function on behalf of the Match Profiler;
c. in fulfilment of legal and/or contractual obligations. In these cases the Personal Data may be transmitted to judicial, administrative, supervisory or regulatory authorities and also to entities that lawfully carry out data collection actions, fraud prevention and combat actions, market or statistical studies.


i) Transfer of Personal Data to Third Countries or International Organizations

Match Profiler may transfer personal data collected to a third country outside the European Union ("EU") and not included in the list of countries which the EU has already assessed as meeting adequate levels of personal data protection. In such cases, it will ensure that such transfers of personal data are carried out in strict compliance with applicable legal standards for the protection of personal data, in particular those arising from the General Regulation on the Protection of Personal Data ("GRPD").


j) Change of Privacy Policy

Match Profiler may at any time change, add or delete the Privacy Policy of its website, www.m-profiler.com, by updating this content. You may also exercise your rights of access, rectification, cancellation and opposition by sending an email (dpo@m-profiler.com) to Match Profiler.
You are advised to consult the Privacy Policy whenever you provide Match Profiler with personal data.

This Policy was revised and updated on 27 July 2020.

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Authorization for Processing of Personal Data

By sending my CV, I declare that I give my consent to:

a) To proceed with the collection and processing of the personal data of the Declarant, included in the Curriculum Vitae (hereinafter CV), which will be delivered to Match Profiler, as Candidate, for the purpose of the Recruitment and selection of the Declarant, to provide work in clients of Match Profiler;

b) Communicate the declarant's personal data to clients who are interested in the profile of the Declarant;

The Declarant hereby acknowledges, and hereby declares in writing, that:

i) All personal data collected will be processed by Match Profiler to whom they are provided and only to these are intended, being available to be consulted, edited or deleted at the request of the Declarant;

ii) Personal data will be stored and maintained in a computer database whose security responsibility is of Match Profiler through the Data Protection Officer, Exma. Ms. Joana Agria, whose contact can be established through the electronic address: joana.agria@m-profiler.com;

iii) The Declarant has the right, at any time, to access, rectify or even delete the personal data provided, which can be done by sending an email to dpo@m-profiler.com, or by registered mail to be sent to the Match Profiler premises : Praça Duque de Saldanha, n.º 20, 1º Dto., 1050-094 Lisboa;

iv) The Declarant may object to the continuity of the processing of the data by Match Profiler and request its portability by sending an electronic message to dpo@m-profiler.com, or by registered mail to be sent to the Match Profiler premises: Praça Duque de Saldanha, n.º 20, 1º Dto., 1050-094 Lisboa;

v) The company Match Profiler has implemented appropriate technical and organizational measures to protect personal data against accidental, unlawful destruction, accidental loss, alteration, unauthorized access or unauthorized access, and against any form of illicit treatment;

vi) Only authorized Profilers of Match Profiler have access to the personal database, being bound to the duty of secrecy and confidentiality;

vii) The Declarant has the right to submit complaints to the entity exercising authority, supervision and control over any violation of the General Data Protection Regulation, which can be done by sending an electronic message to the electronic address dpo@m-profiler.com or by registered mail to be sent to the Match Profiler premises: Praça Duque de Saldanha, n.º 20, 1º Dto. , 1050-094 Lisbon;

viii) In no case, the profile of the Declarant will be determined only automatically according to the data provided, and its treatment will be analyzed and selected by a profile manager;

ix) The Declarant confirms that if he expressly opposes the collection of data, his application profiles can not be considered for recruitment and selection purposes and will not be communicated to the Match Profiler clients;

x) The Declarant confirms that, at any moment, did Match Profiler express an interest in the collection of sensitive personal data of his person;

xi) If the Declarant spontaneously and voluntarily provides any sensitive personal data of his person, he can not impute any responsibility resulting from his treatment;

xii) The data provided will be retained by Match Profiler during the period of 10 (ten) years, during which time the profile of the Declarant will be forwarded to clients whose competencies are adequate to the one desired by them;

xiii) Match Profiler undertakes to comply with all legal rules contained in Regulation (EU) No 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data (GDPR).

This Policy was revised and updated on 10/08/2020.

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Cookies Policy

This Cookie Policy is part of our Privacy Policy. For more information on how personal data are processed and how they are protected please see our Privacy Policy.
To enable the use of features, to provide a personalized and efficient service and to optimize your browsing experience on our website www.m-profiler.com, it is necessary to install on your computer or mobile device small files called cookies.
The use of this website allows the collection of information using cookies and other technologies. By using this website, you accept the use of cookies on your computer or mobile device on the terms and for the purposes set out in this Cookies Policy.


What are cookies?

A cookie is a small text file that a website installs on your computer or mobile device when you visit it.
These files allow the website, for a certain period of time, to memorize your navigation actions and preferences, such as the username, the language chosen for navigation on the website or the settings for viewing it, so that when you return to a website you have already visited, you do not, in principle, have to repeat certain actions or enter your preferences again.


Types of cookies

Cookies can be divided into two distinct types:
(a) Session cookies – are cookies that remain on the user’s browser only for the duration of the visit, thereby disappearing as soon as the user leaves the website.
(b) Persistent cookies – are cookies that remain on the user’s browser for a certain period of time after the user leaves the website, unless he deletes them. How do we use cookies? Match Profiler website uses various cookies.


How do we use cookies?

The cookies on this website have been classified into the following categories:
(1) Required Cookies accepted by default, as they are needed to use the site. The use of Google ReCaptcha is included in this category for protection against bots/ spam in our forms.
(2) User Preference Cookies: Save the language the user selects
(3) Statistics Cookies: Google Analytics
(4) Third Party Cookies: Google ReCaptcha
(5) Acceptance Cookies: Google Ads, Facebook Ads, LinkedIn Ads (these cookies are used for the marketing purposes of Match Profiler).


Essential:

- Google Tag Manager - Tag management platform that allows for the implementation and update of tags and code snippets on the website quickly by means of only one interface. This tool only implements labels, whereby it does not capture any cookies, neither is any personal information collected. Google Tag Manager will activate other labels as needed, however, it does not access the details collected at any time.

- Google Analytics - Google analytical tool, which allows for the interpretation of use and interaction with this website. Google Analytics allows for the analysis of this website’s use. This information, stored on Google’s servers, will serve to compile reports on the activity of the users on the website. At any time, the user may deactivate the traceability by this analytical tool on any navigation device.


Online Publicity:

- Google Ads - Google publicity platform by means of which the advertisers may present their advertisements to the public.

- Conversion of Google Ads – This feature of Google Ads allows for the measurement of the success of publicity campaigns when storing a cookie on the device, by means of which a session is initiated on the website. The information gathered only allows for the knowledge that a given user clicked on an advertisement and was redirected to the website. No personal details are collected, which may identify users.

- Google Ads Remarketing – This feature of Google Ads allows for relevant advertisements to be presented that are based on the interests of the users within the network of Google’s publicity. To this end, the interaction of users on the website is analysed, in order to present relevant publicity after their session.

- Facebook Ads - Facebook public personalized (Facebook Pixel) – The website uses Facebook’s remarketing feature. It allows that the website’s visitors see advertisements based on their interests when visiting social media or other websites that also use this feature.

- LinkedIn Insight Tag - This is a code snippet that allows you to acquire detailed information regarding the interaction of the public and, later, directs advertising based on the interaction made on this website. The information obtained with this code snippet is merely demographic, so it does not collect any personal information about users.


How are cookies used?

This website uses several cookies, but only the necessary cookies are activated. When the user accepts this Policy and understanding what cookies are, he is allowing Match Profiler to activate the User’s Preference Cookies, as well as Statistical Cookies and Acceptance Cookies.


How to control cookies?

Control and deletion of cookies are available at any time.
Through the computer or mobile device, the user has the possibility to make settings that allow accepting all cookies, such as deleting all cookies already installed on your computer or device or activating an option available in most browsers that prevents their installation.
We inform users that failure to install cookies may limit the use of the Website and affect certain services and features that the Website offers.


Acceptance of these terms

When using this website, you agree that your information will be collected and used as established in this Cookie policy and Privacy policy.
This Cookie Policy can be revised at any time, so we recommend that users of our website review the Cookie Policies regularly so that they are always informed about our management of cookies.

This Policy was revised and updated on 27 July 2020.

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