Service Delivery Manager (m/f) – Hybrid (Lisbon)
Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients.
We are currently recruiting, for integration in our internal team/client, professionals with the following profile:
Service Delivery Manager (m/f) – Hybrid (Lisbon)
What do you need to have:
Hard Skills:
The mission of the Service Delivery Manager is to ensure a high quality of services for worldwide entities.
He/She is the single point of contact for local IT team, concerning solution provided and infrastructure topics.
He/She coordinates incidents and demands management for our scope of solutions.
Experience of working in an Agile Scrum team or similar;
Experience of capturing requirements (user stories) and documenting in detail in Jira ( or equivalent);
Experience of management of ticketing solution (Servicenow will be great);
ITIL skills;
Excellent analytical skills;
Proficient in written and oral English;
French is a plus;
product/service development experience;
If necessary, the candidate needs to be available to travel at least 3 to 4 days a month.
Soft skills
• Good communication
• Team spirit
• Proactivity
• Time management
What we can offer:
• Personalized support from your team
• Your manager will take into consideration your motivations and suggestions
• Victories will be celebrated together
• Your HR and Support Teams will always be available to help
• Constant feedback on your work
• A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc)
• And, of course, many gatherings and social events
To respond to this opportunity, send us your CV to the following e-mail address emprego@m-profiler.com