Match Profiler is an Information Systems consulting firm, working in the national and international market since 1999. We are empowered with multidisciplinary competences and know-how in IT, which allow us to contribute, optimize and move forward with our clients.
Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal team/client, professionals with the following profile:
CDM – Client Delivery Manager (m/F) – Hybrid / Lisbon
Responsibilities:
• As Client Delivery Manager (CDM) you will be responsible for the following tasks:
o Owning and growing clients and act as the voice of the client.
o Accountable for entire client´s engagement and deliver as per contract scope and in line with customer expectations.
o Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
o Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
o Ensure seamless alignment across internal and external stakeholders.
o Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
o Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
o Support the positioning of additional ECS offerings and support contract renewal in alignment with sales and presales teams.
o Share knowledge across CDM community
Requirements:
• Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
• Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
• Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
• Good understanding of technical infrastructure and virtualized system landscapes.
• Knowledge of IT trends, their impact on business strategies, and client strategy and service portfolio.
• Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
• SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial
Personal Skills:
• Ability to work in an international organization
• Ability to manage her or him -self to solve complex problems
• Proactivity
• Team Player
We offer:
Salary setting based on demonstrated experience, working in a dynamic, young, internationally and growth-oriented environment with the support of a multidisciplinary team.
To respond to this opportunity, send us your CV with reference DA/SJ/A to emprego@m-profiler.com