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CANDIDATA-TE JÁ

A Match Profiler é uma consultora de Sistemas de Informação que atua desde 1999 no mercado nacional e internacional. Temos competências multidisciplinares e know-how na área de IT que nos permite contribuir, otimizar e progredir com os nossos clientes.

CDM – Client Delivery Manager (m/F) – Hybrid / Lisbon

Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal team/client, professionals with the following profile:

CDM – Client Delivery Manager (m/F) – Hybrid / Lisbon

Responsibilities:

• As Client Delivery Manager (CDM) you will be responsible for the following tasks:
o Owning and growing clients and act as the voice of the client.
o Accountable for entire client´s engagement and deliver as per contract scope and in line with customer expectations.
o Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
o Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
o Ensure seamless alignment across internal and external stakeholders.
o Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
o Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
o Support the positioning of additional ECS offerings and support contract renewal in alignment with sales and presales teams.
o Share knowledge across CDM community

Requirements:

• Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
• Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
• Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
• Good understanding of technical infrastructure and virtualized system landscapes.
• Knowledge of IT trends, their impact on business strategies, and client strategy and service portfolio.
• Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
• SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial

Personal Skills:

• Ability to work in an international organization
• Ability to manage her or him -self to solve complex problems
• Proactivity
• Team Player

We offer:
Salary setting based on demonstrated experience, working in a dynamic, young, internationally and growth-oriented environment with the support of a multidisciplinary team.
To respond to this opportunity, send us your CV with reference DA/SJ/A to emprego@m-profiler.com

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